Terms of Service

Using Tavero

By using Tavero, you agree to use the service lawfully and in line with these launch terms. Tavero provides cafe discovery, menu viewing, reservation requests, QR ordering, and cafe management tools.

Cafe owner and staff responsibilities

• Keep cafe, menu, availability, pricing, location, offer, and contact information accurate.
• Protect account credentials, assign appropriate staff access, and promptly report suspected misuse.
• Confirm or decline reservation requests accurately and fulfil accepted orders responsibly.
• Upload only images and content the cafe owns or has permission to use.
• Comply with applicable food, consumer, tax, employment, privacy, and local business requirements.

Customer orders and reservations

• A reservation is only a request until the cafe confirms it. Tavero does not guarantee seating availability.
• Reservation offers are created by the cafe and redeemed manually by that cafe, subject to its stated terms.
• QR orders are placed directly with the selected cafe using the table QR context.
• Food availability, preparation, service quality, fulfilment, refunds, and venue decisions remain the cafe’s responsibility.
• Tavero does not process online payments in V1. Payment, if required, happens directly with the cafe.

Acceptable use

Do not misuse QR codes, submit fraudulent orders or reservations, attempt unauthorised access, scrape protected information, disrupt the service, impersonate another person, or upload unlawful, misleading, harmful, or infringing content.

Suspension and content removal

Tavero may pause public listings, restrict accounts, remove content, or suspend access when needed to protect users, investigate abuse, comply with law, address security risks, or enforce these terms. We will aim to act proportionately and communicate with the cafe where practical.

Availability and limitation of liability

Tavero is provided on an “as available” basis during launch. We work to keep it reliable but cannot guarantee uninterrupted service, food or table availability, cafe performance, or outcomes from third-party services. To the extent permitted by law, Tavero is not responsible for indirect or consequential loss arising from use of the platform.

Changes, disputes, and contact

Tavero may improve or change features and update these terms as the product grows. Continued use after an update means the new terms apply. Contact support@tavero.in for support or disputes so the team can first try to resolve the issue fairly. These launch terms should receive qualified legal review before broad commercial use.